We told you only a few days ago about Apple claiming the battery drainage issue was intentional, meant to keep the iOS device from being damaged in certain situations. Only a few days ago, Apple was adamant that there was not an issue going on with the battery beyond a certain group of iPhone 6 users, who could get a free battery due to the battery being defective. It seems Apple might be singing a different tune now, as Apple now acknowledges users outside of the intended scope are also having battery issues, and now a new diagnostic tool is coming to help.
Apple Adds Diagnostic Tool to New iOS Update As Anger Grows
The anger among iOS users is growing, mostly due to Apple not confirming there is a real problem going on, and that it is not just an intentional battery issue. Apple did say on a new message on the Chinese website that the batteries were defective when manufactured and called this exposure to controlled air. However, even though Apple is still steadfast on the issue being a defective battery, the company is now acknowledging that more people are affected with this issue than previously thought. At first, Apple said “only a few” people were being affected by the defective battery, which was only happening to iPhones made between September and October 2015. However, Apple now says that customers who are outside of the date range are also affected, but still claim it is only on iPhone 6S devices.
Apple wrote a message on the website saying that the company wants more information from iOS users on the battery issue, and that is why a new diagnostic tool will be hitting iOS devices next week in an update. The new diagnostic tool Apple claims will help the company make new algorithms that will improve both battery performance and the shutdown capabilities. Apple then said if the company finds new ways to improve battery performance and shut down after looking at the results of the diagnostic tool data, then it will provide another software update to address and fix the issues. The new iOS update that will feature the battery diagnostic tool will start to roll out next week, so keep your eyes open for that since it is likely going to be made available for everyone. That is good news since the battery drainage issue seems to be affecting iPhone 4, iPhone 5, iPhone 6 and iPhone 7 users, and not just iPhone 6S users as Apple claims and still believes.
While you might think this is not news, it actually is good news because Apple is finally addressing that there is a bigger issue going on here. Even though Apple still wants to think it is only a “small” group of people outside of the affected range, this is a start in the right direction of users finally being heard about this issue. Those who have an iPhone 6S can go with the battery replacement program Apple launched, but for everyone else being impacted by this issue they have pretty much been out of luck, but this new tool might be the bit of hope they need to get Apple to realize there is a real problem going on. If you have an iPhone 6S there is even a tool you can use that will tell you if you are eligible for the battery replacement and all you need to do is enter your serial number to see if you qualify.
It is thought that the new battery diagnostic tool will be available in iOS 10.2, which is thought to have a release date of next week. For people still struggling with the battery issue, which is shutting down the device once the battery indicator says 30 percent, this is very good news because it will finally allow Apple to see what everyone already knows. If you have a device that is going through the battery drainage issue right now, keep your eyes open for any new updates coming to your iOS device and download them immediately when they show up, as the next update will have this battery diagnostic tool. It is not known how long it will take Apple to collect the data from the diagnostic tool or how long a fix would take once the issue is found, so it still could be a little while before a real fix is released through Apple.